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Delivery of Product is carried out at the delivery address indicated by the customer in the order form. Delivery can't be effected to any post-office box or any other general delivery. Goods will be dispatched in the shortest time possible and within 30 (thirty) days following the first day of the order, except different agreement between the parts. No delivery will be carried out to States not listed in the order form. At the time of shipment, meaning the products being handed to the courier, the Customer will be notified via e-mail. The Sellers avails itself of TNT courier, but reserves its right to use different delivery methods. Buyer will be able to track his/her order by accessing TNT Global Express tracking service and check the shipment status through their account. Delivery times are estimated on business days only, weekends and holidays excluded.

The Seller will not be held liable for any damage and will not replace or repair any item unless otherwise reported by customer at the time of deliver by writing "good unchecked" and specifying the reason of the reservation (i.e. damaged goods, broken package, etc) on the courier proof of delivery. Such a damage must be immediately checked by courier and notified to Seller at its e-mail address customerservice@julipet.it and courier in charge as well. Rules about withdrawal and legal guarantee of conformity will be applied.

Delivery costs and any further expenses are charged to the customer unless otherwise indicated in the datasheet section of the product or anywhere else on the Shop. The amount of such costs (including VAT) is clearly and separately expressed in the datasheet section of the product and, in any case, before the Customer place the order. This amount will be later shown in the "order confirmation" e-mail.

Delivery costs amount to:

€ 9, 90 for domestic shipment;

€ 24,90 for international shipment and only to the countries indicated at check out.

In case of withdrawal of multiple orders, MANIFATTURA DI VALDUGGIA SPA will reimburse the total amount of delivery costs if the user intends to entirely terminate the contract. No reimbursement will be provided in any other case.

The customer acknowledges that collection of product is a specified obligation under the purchase contract. If non-delivery is due to the absence of the recipient at the address specified in the order form, the courier will leave a note in order to give instructions for receiving or collecting the product after the first attempt of delivery. If the product is not collected within 10 days, the package will be held "in stock". Customer Service will therefore notify user via e-mail in order to ship the package as soon as possible. Customer Service will also be able to modify delivery address if necessary. In case of failure to collect the shipment, the product will be given back to the Seller, which will refund the customer within 30 business days. The termination of contract and the amount of refund will be notified by e-mail and the amount credited on the on the same payment method selected by customer at the time of purchase. Any possible crediting delay depend exclusively on the selected payment method. Customer has the right to request the product during these thirty days. If so, MANIFATTURA DI VALDUGGIA SPA will schedule a new delivery by charging additional delivery costs.